January 15, 2015
If you do not know where to add the coupon code at checkout, here is a picture!
If you did it right, it should look something like this!
January 13, 2015
For those that do not know where the special instructions to seller is, here is a picture!
January 12, 2015
Here is the break down for our shipping process, we print out shipping labels attached with the invoice, your special instructions to us 'notes' will not be listed on the invoice, it is hand written. When shipping labels are printed it does not necessary mean the package is dropped off at USPS and ready to be in-transit. It means we have printed out all necessary papers to fill your order which takes approx 1-2 business days especially when we have blow out deals. After order is filled within 1-2 business days it is then dropped off at USPS for 1-3 day mail delivery depending on location. Sorry for any inconvenience this may have caused for anyone! I hope this explained it well, if you have any questions feel free to email me at firstname.lastname@example.org.
- Please understand that when packages are scanned into USPS, we know as much as you do at this point, when tracking does not move and stays put, it means USPS is not updating the online tracking as it's in-transit to the location. A few customers have received their packages without the tracking number updating at all.
Thank you everyone for your continued support!
December 30, 2014
Vapecaviar.com will be down for approx 36 hours or until further notice! Checkout will not be working, we are switching Merchant Service Providers and it's going to take a few days! Thank you all for the continued support! Those that have ordered, we'll be getting your orders out ASAP.
December 30, 2014
I apologize for any inconvenience, we are super backed up being closed for Christmas eve and Christmas day, we are filling orders as quickly as possible, please continue to be patient with us, we have not forgotten about you, Thank you.
December 28, 2014
Online store, www.vapecaviar.com is open Monday - Friday from 10AM-6PM, same goes for Live Chat.
We were closed for Christmas eve, and Christmas Day, All orders are getting filled and packaged in a timely matter, please be patient with us because of our Holiday sale and being closed we are very backed up. We should be caught up sometime early next week.
Thank you all for the support.
December 22, 2014
Plume Juice now changed from 120ML to 150ML, there may be a change in pricing!
Thank you all for the support, Happy Holidays
UPDATE!!: If your tracking number has not updated after 10 business days, please contact me at email@example.com we will send you out another package ASAP. It's getting ridiculous how USPS is handling our product, they're losing our packages, not updating tracking information ETC, to still provide the best customer service we will ship out another package on the house and if you do end up receiving 2 packages then thats better for you! THANK YOU.
We are very sorry for all the shipping issues during this time, We have done some research and found out that USPS is very slow during this time of the year due to Christmas Holiday, "Had one package take 5 days to travel 30 miles within CA. Also had a package a few weeks ago that took 11 days from CA to NJ. No initial scan, then first scan shows up in NJ 9 days later. Buyer thought I was lying to him about when I sent the package. Very frustrating and dissappointing" http://www.blowoutcards.com/forums/baseball/633348-usps-not-updating-their-tracking.html -This is an example from Last year around the same time.
We do ship out the orders within 24 hours of order, it does say it is in pre-shipment, but we do drop them off at USPS, When the packages are dropped off at USPS it is out of our hands, we know just as much as you do.
We apologize for any inconvenience but if you are going to order around this time of the year, please be patient and allow 5-10 business days if needed for packages to be delivered.
December 15, 2014
We are having a blowout sale, 150ML of our newest edition of flavors for 30.00 + Free Shipping! This deal will last until Christmas.
Feel free to contact me in Live chat at the bottom right-hand corner of the screen if you need any help regarding ordering, orders placed, etc. Live chat will be available Monday-Friday from 11AM-8PM (-8:00 PST)
Happy Holidays everyone!
-Team Plume Juice